Home Security Customer Service

What began as an independent crowdfunding project which surpassed its objective by offering over $500,000 well worth of systems within a month  soon became a competitor in home safety and security.

Based in Chicago, Illinois,1 Scout was born out of a need to create a home security product that had not been obsoleted or costly, a noble reason for sure. With a growing list of elements and accessories to complement the hub, Scout fortifies its defenses the much more you construct it up.

Does much more imply better? Extra components absolutely boost your house’s safety and security, but they likewise elevate costs. Some excellent news for your pocketbook, whether you require a sensing unit on every door and also home window or you simply require the basic fundamentals, Scout’s allure stems from its customization– exactly how much consumers are ready to spend on developing it to fulfill their demands.

In our evaluation, we lay out our impressions and also findings of the Scout Alarm system safety and security system in detail.

Scout Home Protection Plans

Scout Home Safety has four safety and security bundles for customers to pick from. If the packages do not have what you require, or if you require extra items, Scout offers a fifth alternative to develop your very own plan.

“Scout Small Pack” Package: This is the business’s most affordable system and consists of 8 products. It consists of the products needed to begin your do it yourself safety system, including motion and access sensors. The pack additionally comes with 2 key fobs so you can quickly equip and also disarm the system. This pack is best-suited for those that want standard protection protection or live in a smaller house.

“Scout Huge Pack” Plan: If you need to safeguard a larger area in your home or your house has multiple access factors, the Scout Huge Pack offers a safety and security remedy that covers all your bases. Outfitted with more than two times the gain access to sensors of the Scout Small Pack, this package gives you peace of mind that all locations of your house will remain secure.

“Scout Components Pack” Plan: This plan couples home safety and security with calamity avoidance. The plan comes with a smoke alarm and also water sensing unit to help you capture costly fires or flood damage prior to it gets out of hand.

“Scout Engineer Pack” Plan: This is made to be Scout’s many comprehensive home security offering. Combining all the gadgets included in the Scout Small Pack, the Architect Pack adds added security measures like a smart lock and glass break sensor.

“Develop Your System” Bundle: For customers that want an even more personalized alarm system for their home, Scout uses the capability to produce your own system. As soon as you select your Scout Hub, you can pick as several tools as you desire as well as construct a system to fit your residence safety and security needs. You can pick from the complying with 18 products when you develop your very own system: Door panel, Accessibility sensor, Activity sensing unit, Scout indoor electronic camera, Scout video clip doorbell, Keypad, Smoke detector, Water sensor, Glass break sensor, Door lock, Lawn sign, Panic button, Remote control, Siren and also Zigbee repeater, Home window sticker, Secret fob, as well as a RFID sticker label.

Scout pricing

Scout Security - Scout Alarm Coupons

Even if you do not opt in to professional surveillance, you still need to pay a minimum of $10 every month. Generally, you’re paying to use the app, which we assume is rather ridiculous. The majority of applications, safety or otherwise, have some type of open door.


Just like lots of DIY systems, there’s no agreement with Scout. Fees are month to month.

You can pick to make a 12-month dedication for a 10% price cut. Also after that, Scout will give you a prorated reimbursement if you have to terminate. That’s a pretty sweet sell a sector understood for wringing high cancellation costs out of clients.


You mount Scout on your own, so you don’t have to pay an installation fee. And also if you intend to relocate, you can take whatever down and reinstall it by yourself. It’s a pain without a doubt, but it’s complimentary.

Is Scout right for you?

Scout is great for no-contract self-monitoring and simple DIY setup. We additionally like that its specialist surveillance costs less than the industry average of $32 a month. Below are some excellent factors to choose Scout over other security systems:

Cellular backup: Scout’s mobile back-up is one-of-a-kind contrasted to various other security systems since it doesn’t call for an expert surveillance plan. This suggests you have a trustworthy means to access your system via the Scout application without entrusting your protection to a tracking facility. (There’s additionally a battery backup to maintain your system competing as much as 12 hrs.).

Text and telephone call alerts: While Scout sends out push notices on a smartphone, its text message and also telephone call alerts make it a superb choice for people that don’t make use of mobile phones. Text and also call alerts likewise give you a backup in case you do not see a press notice.

Straightforward equipping and deactivating: Scout relies exclusively on crucial fobs, RFID chips, and also mobile gain access to for arming and also disarming, so there are no keypad accessibility codes to bear in mind. (Scout also markets a keypad for people seeking to approve temporary accessibility to visitors.).

Equipment: Scout styles eye-catching equipment that covers most security needs. The system is compatible with many smart house systems like Amazon Alexa, Google Assistant †, Z-Wave, and also Zigbee.

Expansion as well as portability: This is an excellent system for individuals planning to move from a smaller sized home to a bigger one given that it’s easy to take with you as well as add on added sensing units as required.

Scout Security Customer Support.

Scout customer support is readily available through phone at 844-287-2688 or can be gotten to at support@scoutalarm.com. Customer care is available from 9:00 AM to 6:00 PM CST, other than on significant vacations. Scout additionally gives separate 24/7 monitoring, which is always efficient daily of the year in all times of the day.

Scout Protection does not yet have a ranking with the Better Business Bureau, as the business is a newer one. Scout client evaluations indicate the business has actually been responsive and also willing to work with customers experience periodic integrity troubles with Scout parts.

We also located Scout Security’s customer service to be helpful when we got in touch with the business to evaluate various elements of its service. Our Safety and security Geek examined each of the adhering to procedures:.

Sales: We called customer support to ask about buying a security system and discovered assistance staff to be knowledgeable as well as pleasant but not pushy.

Style: We made use of the Scout web site to build a personalized protection package.

Service: We called client support to see how long it required to obtain a rep on the phone and were provided with fast answers to questions.

Scout Alarm Frequently Asked Questions.

What does the Google and Nest merger imply for Scout Alarm system?

If you’ve currently combined your Nest and also Google accounts, customer care claims the Nest assimilations will not collaborate with your Scout system. We’ll keep you updated with movement in this particular room as we see it. Going through a facelift to rework their systems to fit the Works with Google Assistant network (that will replace Works with Nest).

Exactly How does Scout Alarm protect my data?

Scout says all video footage is secured when sent out to the cloud, as well as Roberts says all messaging is sent with AES 128-Bit file encryption. “I would claim that customers can rest easy with Scout as well as know there’s no advertisement platform, there’s no other line of product that would certainly benefit from the data of what’s going on inside the house, and also we’re extremely delicate regarding that,” said Roberts. Since Scout is so easily incorporated with various other gadgets, it’s still advantageous to check out the personal privacy policy and terms and problems of other 3rd parties to comprehend better what civil liberties each company has to your details.

What’s on the horizon for Scout?

Roberts claims Scout doesn’t have a team of A.I. professionals to maximize a video as Nest does. This is one reason why Scout partners with various other significant players– nonetheless, more Scout-specific devices, including electronic cameras, might get on the means.

Without being terribly specific regarding our roadmap and also what devices are appearing, we wish to expand the perimeter.

“Certainly, you intend to shield what’s going on within, once someone’s inside, they’re already in the house. I think that there are some exterior cam products that are extremely fascinating to broaden the boundary as well as to operate in tandem with right stuff that’s going on in your house.”.

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