Home Security Customer Reviews

What started as an independent crowdfunding project which surpassed its objective by offering over $500,000 worth of systems within a month  soon became a contender in house safety.

Based in Chicago, Illinois,1 Scout was born out of a wish to create a residence safety and security product that wasn’t dated or costly, an honorable reason without a doubt. With an expanding listing of components as well as accessories to enhance the center, Scout fortifies its defenses the a lot more you construct it up.

Does much more imply far better? Additional elements definitely boost your home’s safety, however they likewise raise expenses. Yet some good news for your purse, whether you call for a sensing unit on every door and window or you simply need the fundamental essentials, Scout’s charm comes from its customization how much customers agree to invest in constructing it to meet their needs.

In our review, we set out our impressions and searchings for of the Scout Alarm system safety system carefully.

Scout Residence Safety And Security Bundles

Scout Residence Safety has four security packages for consumers to select from. If the packages do not include what you need, or if you need additional products, Scout gives a fifth alternative to develop your very own package.

“Scout Small Pack” Plan: This is the business’s most cost effective system and also includes 8 items. It consists of the things required to start your DIY safety system, including motion and accessibility sensing units. The pack additionally comes with two vital fobs so you can quickly equip and also disarm the system. This pack is best-suited for those that want fundamental safety protection or reside in a smaller residence.

“Scout Huge Pack” Package: If you need to protect a larger location in your house or your home has several access factors, the Scout Huge Pack offers a security option that covers all your bases. Geared up with greater than twice the accessibility sensing units of the Scout Small Pack, this bundle offers you peace of mind that all areas of your residence will remain protected.

“Scout Elements Pack” Package: This plan pairs house protection with disaster prevention. The bundle includes a smoke detector and water sensing unit to help you capture costly fires or flood damages prior to it gets out of hand.

“Scout Designer Pack” Package: This is made to be Scout’s the majority of comprehensive home protection offering. Coupling all the devices consisted of in the Scout Small Pack, the Designer Pack adds on added protection actions like a wise lock and also glass break sensing unit.

“Build Your System” Plan: For consumers who desire a more personalized alarm system for their residence, Scout provides the ability to create your very own system. As soon as you choose your Scout Hub, you can select as many gadgets as you desire and develop a system to fit your home protection needs. You can select from the adhering to 18 items when you build your very own system: Door panel, Access sensor, Activity sensing unit, Scout interior camera, Scout video buzzer, Keypad, Smoke detector, Water sensor, Glass break sensor, Door lock, Backyard indication, Panic button, Push-button control, Siren and Zigbee repeater, Home window sticker, Trick fob, as well as a RFID sticker label.

Scout prices

Scout Security - Scout Alarm Cost

Even if you do not choose in to expert surveillance, you still need to pay a minimum of $10 each month. Essentially, you’re paying to use the app, which we think is rather silly. Most apps, safety or otherwise, have some sort of open door.


Just like several DIY systems, there’s no contract with Scout. Costs are month to month.

You can select to make a 12-month commitment for a 10% discount. Even then, Scout will certainly offer you a prorated refund if you have to terminate. That’s a rather pleasant handle a market recognized for wringing high termination charges out of consumers.


You mount Scout on your own, so you do not need to pay an installation charge. And if you want to relocate, you can take every little thing down and re-install it on your own. It’s a pain for certain, but it’s complimentary.

Is Scout right for you?

Scout is wonderful for no-contract self-monitoring and simple DIY installment. We likewise like that its expert monitoring prices less than the industry standard of $32 a month. Here are some excellent factors to choose Scout over various other safety systems:

Mobile back-up: Scout’s cellular backup is special contrasted to various other security systems since it does not call for a specialist tracking plan. This means you have a trustworthy way to access your system through the Scout app without delegating your safety and security to a monitoring. (There’s likewise a battery backup to maintain your system competing as much as 12 hrs.).

Text and also telephone call informs: While Scout sends out push notices on a smart device, its text as well as call alerts make it an exceptional option for people that don’t utilize smartphones. Text and also call alerts likewise give you a back-up in case you do not see a press notice.

Simple equipping as well as disarming: Scout relies entirely on essential fobs, RFID chips, as well as mobile gain access to for equipping and also deactivating, so there are no keypad gain access to codes to remember. (Scout additionally markets a keypad for individuals seeking to provide short-term access to visitors.).

Devices: Scout layouts appealing tools that covers most safety demands. The system is compatible with lots of smart home systems like Amazon Alexa, Google Aide †, Z-Wave, as well as Zigbee.

Growth as well as portability: This is a great system for people preparing to move from a smaller home to a bigger one since it’s simple to take with you and also add on extra sensing units as needed.

Scout Security Customer Support.

Scout consumer support is available via phone at 844-287-2688 or can be reached at support@scoutalarm.com. Customer service is available from 9:00 AM to 6:00 PM CST, other than on major holidays. Scout also offers separate 24/7 surveillance, which is always efficient on a daily basis of the year whatsoever times of the day.

Scout Security doesn’t yet have a rating with the Bbb, as the business is a more recent one. Scout client evaluations suggest the business has actually been receptive as well as prepared to work with clients experience occasional dependability problems with Scout elements.

We likewise found Scout Security’s customer service to be helpful when we called the business to test different elements of its service. Our Protection Geek checked each of the following procedures:.

Sales: We spoke to customer service to ask about purchasing a protection system and located support personnel to be well-informed as well as friendly however not aggressive.

Style: We utilized the Scout website to develop a tailored protection plan.

Service: We got in touch with customer assistance to see how long it required to obtain a rep on the phone and also were provided with fast solution to inquiries.

Scout Alarm FAQs.

What does the Google and also Nest merging indicate for Scout Alarm?

If you’ve already combined your Nest and Google accounts, customer support claims the Nest combinations will certainly not deal with your Scout system. We’ll keep you updated with motion in this certain area as we see it. Undergoing a facelift to rework their systems to fit the Works with Google Aide network (that will certainly replace Works with Nest).

Just How does Scout Alarm shield my data?

Scout says all video footage is encrypted when sent out to the cloud, and Roberts claims all messaging is sent out with AES 128-Bit file encryption. “I would state that consumers can rest easy with Scout as well as recognize there’s no advertisement platform, there’s no other product that would certainly benefit from the data of what’s going on inside the house, as well as we’re really sensitive concerning that,” said Roberts. But because Scout is so easily integrated with other gadgets, it’s still beneficial to review the personal privacy plan as well as conditions of various other 3rd parties to understand much better what rights each company needs to your details.

What’s on the horizon for Scout?

Roberts states Scout does not have a team of A.I. professionals to optimize a video clip as Nest does. This is one reason why Scout partners with various other major players– nevertheless, more Scout-specific devices, consisting of electronic cameras, may be on the way.

Without being extremely specific concerning our roadmap and what devices are coming out, we wish to expand the border.

“Certainly, you wish to secure what’s going on inside, but once somebody’s within, they’re currently in the residence. I believe that there are some exterior electronic camera items that are extremely interesting to broaden the border as well as to operate in tandem with right stuff that’s taking place in your house.”.

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