Home Security Company Reviews Consumer Reports

What began as an independent crowdfunding project which exceeded its objective by marketing over $500,000 worth of systems within a month  soon came to be a challenger in residence safety.

Based in Chicago, Illinois,1 Scout was born out of a desire to generate a home safety product that had not been outdated or expensive, a worthy cause for certain. With a growing checklist of elements and also accessories to complement the center, Scout fortifies its defenses the more you develop it up.

Does much more suggest much better? Added parts absolutely boost your house’s safety and security, but they also elevate prices. Some good information for your purse, whether you require a sensor on every door and home window or you simply require the fundamental fundamentals, Scout’s appeal stems from its personalization– just how much customers are willing to spend on building it to fulfill their demands.

In our evaluation, we set out our perceptions as well as searchings for of the Scout Alarm safety system carefully.

Scout Home Protection Plans

Scout Residence Safety has four safety and security packages for customers to select from. If the packages don’t contain what you need, or if you require extra items, Scout provides a 5th alternative to build your own bundle.

“Scout Small Pack” Plan: This is the firm’s most affordable system and includes 8 things. It has the products needed to begin your do it yourself protection system, consisting of movement as well as access sensing units. The pack also comes with two vital fobs so you can conveniently arm and also deactivate the system. This pack is best-suited for those that desire standard security protection or stay in a smaller house.

“Scout Big Pack” Package: If you need to safeguard a bigger location in your residence or your residence has numerous access factors, the Scout Big Pack supplies a safety option that covers all your bases. Outfitted with greater than twice the accessibility sensing units of the Scout Small Pack, this bundle provides you peace of mind that all areas of your house will certainly continue to be protected.

“Scout Aspects Pack” Package: This package couples home security with calamity avoidance. The package includes a smoke alarm and water sensor to help you capture expensive fires or flooding damage prior to it leaves hand.

“Scout Architect Pack” Bundle: This is created to be Scout’s many comprehensive residence safety and security offering. Coupling all the tools included in the Scout Small Pack, the Designer Pack adds extra safety steps like a wise lock and glass break sensing unit.

“Construct Your System” Package: For consumers that want a more personalized alarm system for their home, Scout offers the capability to produce your very own system. As soon as you choose your Scout Hub, you can choose as lots of tools as you desire and also build a system to fit your residence protection requirements. You can choose from the adhering to 18 things when you build your own system: Door panel, Gain access to sensor, Activity sensing unit, Scout interior electronic camera, Scout video doorbell, Keypad, Smoke alarm, Water sensing unit, Glass break sensor, Door lock, Yard indicator, Panic button, Push-button control, Alarm and also Zigbee repeater, Home window sticker, Trick fob, and also a RFID sticker.

Scout pricing

Scout Security - Scout Alarm Cameras

Even if you do not decide in to professional surveillance, you still need to pay a minimum of $10 each month. So basically, you’re paying to make use of the app, which we assume is rather foolish. Most apps, security or otherwise, have some type of open door.


Similar to numerous DIY systems, there’s no contract with Scout. Costs are month to month.

You can choose to make a 12-month dedication for a 10% discount. Even then, Scout will certainly provide you a prorated refund if you have to cancel. That’s a rather wonderful deal in an industry recognized for wringing high termination costs out of consumers.


You install Scout on your own, so you do not need to pay an installment charge. And if you want to move, you can take every little thing down and reinstall it on your own. It’s a discomfort for sure, however it’s free.

Is Scout right for you?

Scout is wonderful for no-contract self-monitoring and also simple do it yourself setup. We additionally like that its specialist tracking costs less than the industry standard of $32 a month. Here are some excellent reasons to choose Scout over other protection systems:

Cellular backup: Scout’s mobile backup is one-of-a-kind contrasted to other safety systems since it doesn’t require a specialist surveillance plan. This indicates you have a trusted method to access your system with the Scout application without delegating your safety and security to a surveillance. (There’s also a battery back-up to maintain your system running for up to 12 hrs.).

Text and also telephone call informs: While Scout sends out push notifications on a smartphone, its text and also call informs make it an outstanding option for people that do not use smart devices. Text and call alerts additionally provide you a backup in case you do not see a press notice.

Straightforward arming and deactivating: Scout depends solely on essential fobs, RFID chips, as well as mobile gain access to for equipping as well as deactivating, so there are no keypad accessibility codes to remember. (Scout likewise sells a keypad for people seeking to approve momentary access to visitors.).

Equipment: Scout layouts appealing equipment that covers most safety and security requirements. The system works with numerous clever house platforms like Amazon Alexa, Google Assistant †, Z-Wave, as well as Zigbee.

Growth and portability: This is a fantastic system for individuals preparing to relocate from a smaller sized home to a larger one since it’s easy to take with you and add additional sensors as required.

Scout Safety Customer Support.

Scout customer support is readily available via phone at 844-287-2688 or can be reached at support@scoutalarm.com. Customer care is offered from 9:00 AM to 6:00 PM CST, except on significant vacations. Scout likewise supplies different 24/7 monitoring, which is constantly reliable everyday of the year in any way times of the day.

Scout Safety doesn’t yet have a score with the Bbb, as the business is a more recent one. Scout consumer testimonials suggest the firm has actually been receptive and also ready to work with consumers experience occasional reliability troubles with Scout elements.

We also located Scout Safety’s customer care to be valuable when we contacted the firm to check numerous aspects of its solution. Our Safety and security Geek evaluated each of the complying with procedures:.

Sales: We called customer care to inquire about purchasing a security system and also found support staff to be educated as well as friendly yet not aggressive.

Layout: We made use of the Scout internet site to construct a tailored security bundle.

Service: We got in touch with consumer assistance to see how long it took to get an agent on the phone as well as were offered with quick response to concerns.

Scout Alarm Frequently Asked Questions.

What does the Google and Nest merger indicate for Scout Alarm?

If you’ve currently merged your Nest and Google accounts, customer care says the Nest integrations will certainly not deal with your Scout system. We’ll maintain you updated with movement in this certain space as we see it. Undergoing a renovation to revamp their systems to fit the Works with Google Assistant network (that will replace Functions with Nest).

How does Scout Alarm system secure my information?

Scout says all video clip footage is encrypted when sent out to the cloud, and Roberts states all messaging is sent out with AES 128-Bit encryption. “I would certainly state that consumers can rest easy with Scout as well as recognize there’s no advertisement system, there’s nothing else product that would certainly benefit from the data of what’s going on inside your house, as well as we’re extremely sensitive about that,” claimed Roberts. Since Scout is so easily integrated with other devices, it’s still useful to read the privacy plan and terms as well as problems of various other 3rd parties to recognize much better what legal rights each company has to your details.

What’s on the horizon for Scout?

Roberts states Scout doesn’t have a group of A.I. specialists to optimize a video clip as Nest does. This is one reason Scout companions with various other major players– nonetheless, more Scout-specific equipment, including cameras, might be on the means.

Without being horribly specific regarding our roadmap and also what tools are coming out, we want to expand the boundary.

“Obviously, you wish to secure what’s going on within, once someone’s within, they’re currently in the residence. I assume that there are some outdoor video camera items that are extremely intriguing to expand the perimeter and to work in tandem with the stuff that’s taking place in the house.”.

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